Refund & Cancellation Policy
Effective 12 September 2026
Eligible service failures are returned to the MANGLO Wallet. Failed payment reversals follow Cashfree and bank timelines. Orders already processing may not be cancellable.
Wallet deposits
A payment is credited only after Cashfree confirms it as paid. If your account was debited but MANGLO did not receive confirmation, your bank or payment provider may automatically reverse it. Contact support with the Cashfree order reference if the status remains unresolved.
Service orders
An order can move to an upstream provider immediately after submission. Once processing begins, cancellation may not be technically possible. If the provider reports an eligible failure, cancellation or partial refund, the corresponding eligible amount is credited to your MANGLO Wallet and recorded in transaction history.
Incorrect links or quantities
You are responsible for checking the public link and quantity before ordering. Completed or processing orders generally cannot be moved to another link.
Refill requests
Refills apply only when the service listing explicitly shows refill availability and the request falls within that service’s stated refill conditions. A refill is not a cash refund.
How to request help
Open a request from your dashboard and select the related order. We review the provider status and respond during Monday–Saturday, 10:00 AM–7:00 PM IST. This policy does not limit rights that cannot be excluded under applicable law.